Cancellation Policy

Cancellation Policy

Arch Space Customer Cancellation Policy

• The Platform is owned and operated by ARCH SPACE  (“ArchSpace Design Infra or ADI”), whose registered office is at Sector-6, 65/261, Jank Marg, V.T.Road, Mansarovar, Jaipur - 302020.
•  
• ADI connects the customer with service providers in the construction industry (individually, a "SP"). We endeavor to help customers discover and select an SP based on characteristics that matter most to them.
•  
• ADI takes pride in the process of providing transparent and trustful construction services. Tremendous amounts of effort are being put by ADI in understanding the customer's requirement and/or providing designs and other documents/details.
•  
• In the unlikely event that the customer decides to cancel the project after paying any portion of the booking amount, the customer shall inform ADI of its intent to cancel clearly and specifically, from the email address provided to ADI in writing, vide an email to support@archspacedesigninfra.com (or such other e-mail address as may be provided from time to time) or registered post with acknowledgement due, mentioning the reason(s) for cancelation. ADI on receipt of such e-mail or registered post, shall proceed to examine the cancellation on a case-to-case basis and shall follow the following principles in terms of cancellation.

All cancellations made in the manner as afore-mentioned beyond 48 hours from payment of the booking amount will be subject to a non-refundable onboarding fee equal to 1% of the Construction Cost, along with the applicable service fee corresponding to the stage of service mentioned herein.

Construction Cost refers to the total cost of the project before any discounts, if any. The service fee shall be calculated on the latest Construction Cost approved by the customer.

The service fee liable to be retained by ADI is as per the schedule provided below, in addition to the non-refundable onboarding fee:

Any cost borne by the contractor during the Construction Stage for resource mobilization over and above the 2% stage-wise fees aforementioned, will be charged on actuals. In case of dispute between customer and contractor regarding the charges, the final decision on the amounts chargeable and/or additional time required in this regard shall rest with ADI.

Any additional services, not mentioned in the schedule above, will be charged on actuals

The fees mentioned above are inclusive of Taxes.

For any cancellations subsequent to the start of the project, such cancellation amount shall be deducted as per the terms of the agreement between ADI and the customer.

Where any architectural / structural designs are completed or where data is collected like digital survey or where a soil test is conducted, such information / final documentation shall be shared if applicable only as per the schedule.

• In the event that the costs incurred by ADI in the course of providing the afore-mentioned services, exceeds the amounts paid by the customer, the customer shall be liable to pay such excess to ADI or to such other persons as referred by ADI, in writing, within a period of 30 (thirty) business days from ADI issuing a written notice informing the same. In the event that the customer does not pay such excess amount within the specified period, ADI shall be additionally entitled to interest at the rate of 18% per annum until date of receipt of the said sum along with applicable interest.
•  
• ADI shall transfer the refund amount, if any, payable to the customer after making suitable deductions and adjustments by ADI in the manner as provided for above, to the bank account provided by the customer, within 30 (thirty) business days from the date ADI and the customer mutually agree on the final value of the refund amounts. No cash refunds are possible.
•  
• ADI reserves at its absolute discretion, the right, to modify the cancellation policy at any time without prior notice to the customer and its decision regarding the same shall be final and binding on all parties. The customer shall continue to be bound by such changes to the terms and conditions.